Terms of Service

1. Acceptance of Terms

By accessing or using the RE:Agent or RE:Buyer applications, or the repartner.ai website (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Platform.

These Terms incorporate by reference our Privacy Policy, which explains how we collect, use, and protect your information. By using the Platform, you acknowledge that you have read and agree to our Privacy Policy.

2. About RE:Partner

Pocket Software, LLC ("we," "our," or "us") operates the RE:Partner platform, which provides real estate tools for licensed professionals and home buyers. RE:Agent is a CRM and productivity platform for real estate agents. RE:Buyer is a property search, touring, and collaboration tool for home buyers.

3. Platform Fees and Compensation

Pocket Software, LLC may charge real estate professionals subscription fees or other service fees for access to the Platform. All such fees are separate from and independent of any real estate transaction commissions.

We do not receive commissions from real estate transactions. We are compensated solely through platform service fees charged to real estate professionals, not through transaction-based commissions. Any fees, commissions, or compensation charged by real estate professionals to users are determined solely by those professionals and are not controlled, set, or influenced by Pocket Software, LLC.

4. Eligibility

You must be at least 18 years old to use the Platform. By using RE:Partner, you represent that you have legal capacity to enter into agreements, the information you provide is accurate, and you will comply with all applicable laws.

5. User Accounts

RE:Agent requires account creation with email and password. RE:Buyer users connect via a realtor-provided code and provide only their name and phone number — no account or password is required. All users are responsible for maintaining the confidentiality of their credentials and for all activities under their account. You agree to:

• Provide accurate and complete registration information
• Keep your account information up to date
• Notify us immediately of any unauthorized use of your account
• Not share your account credentials with others

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Agent Verification

RE:Partner may perform limited verification of real estate professionals through MLS membership confirmation or other review processes. However, we do not conduct comprehensive background checks, criminal history checks, financial history checks, professional discipline checks, or any other form of comprehensive due diligence.

We make no representations or warranties regarding the qualifications, competence, integrity, reliability, or conduct of any real estate professional on the Platform. Users expressly acknowledge that:

• Any verification performed is limited in scope and does not constitute endorsement or recommendation
• We have no duty to verify or monitor real estate professionals
• Users are solely responsible for conducting their own independent due diligence regarding any real estate professional
• We disclaim all liability for the acts, omissions, negligence, or misconduct of any real estate professional

7. Acceptable Use

You agree not to use the Platform to:

• Violate any applicable law or regulation
• Infringe on the rights of others
• Send spam, unsolicited messages, or misleading content
• Harass, threaten, or abuse other users
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Platform
• Scrape, harvest, or collect data from the Platform without permission
• Use the Platform for any fraudulent or deceptive purpose
• Upload or transmit viruses or malicious code
• Attempt fraud or impersonation

Violation of these rules may result in immediate account suspension or termination.

8. Messaging and Communication

The Platform allows users and agents to communicate through in-app messaging. We reserve the right, but have no obligation, to monitor, moderate, or review communications solely for the purpose of enforcing these Terms and maintaining platform integrity.

We make no representations or warranties regarding the content, accuracy, or legality of communications between users and agents. RE:Partner is a passive conduit for communications and does not endorse, verify, or take responsibility for any statements or information communicated through the Platform.

9. User Safety

Users acknowledge that interactions with real estate professionals or other users may occur outside the Platform, including in-person property showings and meetings, and that such interactions involve inherent risks.

We do not supervise, monitor, or control such interactions and are not responsible for the conduct or safety of any user or real estate professional. Users are solely responsible for exercising appropriate judgment and safety precautions, including meeting in public places, informing others of their whereabouts, and verifying the identity of any person before meeting in person.

10. Property Listings & Data

Property listing data displayed through the Platform is provided for informational purposes only. Property data may be sourced from Multiple Listing Services (MLS), public records, real estate professionals, or other third-party data providers and is subject to the licensing terms, rules, and accuracy limitations of those providers.

We make no representations or warranties regarding the accuracy, completeness, timeliness, reliability, or suitability of any property information on the Platform.

Users expressly acknowledge that:

• All property information is provided by third parties over which we have no control
• We have no obligation or ability to independently verify property information
• Property information may be outdated, incomplete, or inaccurate
• Listed properties may no longer be available or may have different characteristics than described
• Users are solely responsible for conducting their own due diligence, inspections, title searches, and verification before making any decisions
• Users should rely on their own investigations and the advice of licensed professionals rather than information on the Platform

11. Intellectual Property

The Platform and all associated content, features, and functionality — including but not limited to software, text, graphics, logos, and design — are owned by Pocket Software, LLC and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Platform without our express written permission.

Content you create or upload (such as client notes, messages, photos, scorecards, and saved searches) remains yours. By using the Platform, you grant us a limited license to store, process, and display your content solely to provide the Platform services to you.

12. AI Features

The Platform includes AI-powered features such as property photo analysis. AI-generated content is provided for informational purposes only and should not be relied upon as professional advice. We do not guarantee the accuracy of AI-generated analysis.

13. Third-Party Services

The Platform may link to or integrate with third-party websites and services, including MLS systems, mortgage resources, and other real estate tools. We are not responsible for the content, policies, practices, or services of any third party. Your interactions with third parties, including any resulting transactions or disputes, are solely between you and such third parties.

You expressly release Pocket Software, LLC from any and all claims and damages arising out of or connected with such third-party interactions.

14. Disclaimer of Warranties

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy. We do not warrant that the Platform will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

We make no guarantees regarding the success of real estate transactions, the reliability of agents, the accuracy of listings, or Platform availability. Use of the Platform is at your own risk.

15. Indemnification

You agree to defend, indemnify, and hold harmless Pocket Software, LLC and its officers, directors, employees, agents, affiliates, and contractors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Platform
• Your interactions with real estate professionals or other users
• Any real estate transactions or agreements
• Your violation of these Terms
• Your violation of any law or third-party rights
• Any content you submit to the Platform

16. Limitation of Liability

To the fullest extent permitted by law, in no event shall Pocket Software, LLC, its officers, directors, employees, agents, affiliates, or contractors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, data, or goodwill, real estate transaction outcomes, data breaches, actions or omissions of real estate professionals, or interactions with other users.

In no event shall our total aggregate liability for all claims arising out of or relating to these Terms or your use of the Platform exceed the greater of (a) one hundred dollars ($100), or (b) the amount you paid to Pocket Software, LLC in the twelve (12) months preceding the event giving rise to liability.

These limitations apply even if any remedy fails of its essential purpose and regardless of the theory of liability.

17. Third-Party Disputes

Pocket Software, LLC is not a party to agreements between users and real estate professionals. Any disputes, claims, or issues related to transactions, contracts, services, professional conduct, fees, or commissions must be resolved directly between the involved parties without any involvement by Pocket Software, LLC.

We have no liability, responsibility, or obligation with respect to such disputes, and you agree to release and hold harmless Pocket Software, LLC from any and all such matters. We have no duty to monitor, investigate, or resolve disputes between users and third parties.

18. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice. You may delete your account at any time by contacting us.

Upon termination, all licenses and rights granted to you under these Terms will immediately cease. You may retrieve your personal data within thirty (30) days of termination by contacting us, as described in our Privacy Policy.

Sections 2 (About RE:Partner), 10 (Property Listings), 11 (Intellectual Property), 14 (Disclaimer of Warranties), 15 (Indemnification), 16 (Limitation of Liability), 17 (Third-Party Disputes), 20 (Governing Law), 21 (Dispute Resolution), and 22 (Class Action Waiver) shall survive any termination of these Terms.

19. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify users through the Platform, by email, or by posting a notice on our website at least seven (7) days before the changes take effect. Your continued use of the Platform after such notice constitutes acceptance of the updated Terms.

If you do not agree to the updated Terms, you must immediately cease using the Platform. If you have prepaid fees and decline material changes that substantially alter the core functionality of paid services, we will provide a pro-rata refund of fees paid for services not yet rendered.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Subject to the Dispute Resolution section below, any legal action arising out of these Terms shall be brought exclusively in the state or federal courts located in El Paso County, Colorado, and you irrevocably consent to the personal jurisdiction and venue of such courts.

21. Dispute Resolution and Arbitration

Except as provided below, any dispute arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. For disputes involving individual consumers, the AAA's Consumer Arbitration Rules shall apply. The arbitration shall be conducted in Colorado Springs, Colorado.

The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction. Each party shall bear its own attorneys' fees and costs, except as otherwise provided by applicable law or as awarded by the arbitrator.

For consumer disputes, Pocket Software, LLC will pay all AAA filing, administration, and arbitrator fees for claims of $75,000 or less, unless the arbitrator determines the claim was frivolous or brought for an improper purpose.

Either party may seek injunctive or equitable relief in the state or federal courts located in El Paso County, Colorado to prevent infringement of intellectual property rights, enforce acceptable use provisions, or address any dispute where immediate equitable relief is necessary to prevent irreparable harm. Either party may also bring an individual action in small claims court if the claim qualifies.

By accepting these Terms, you and Pocket Software, LLC are each waiving the right to a trial by jury. This waiver does not apply to any claims that cannot be subject to arbitration under applicable law.

22. Class Action Waiver

You and Pocket Software, LLC each agree that any arbitration or legal proceeding shall be conducted on an individual basis only and not as a class action, consolidated action, or representative action. To the maximum extent permitted by law, you waive any right to participate in a class, collective, or representative proceeding.

If any court or arbitrator determines that this class action waiver is void or unenforceable, or that arbitration can proceed on a class basis, then the arbitration provision in Section 21 shall be deemed null and void in its entirety.

23. Contact Us

If you have questions about these Terms, contact us:

Pocket Software, LLC
Email: legal@pocketsoft.co
General support: support@pocketsoft.co